Returns & Exchanges

At Bupa Optical, we want you to love your new eyewear, which is why we offer a 30-day return policy for change of mind and a comprehensive satisfaction guarantee on all prescription lenses. If your frames don't fit perfectly or your vision isn't crystal clear, we are here to make it right.

1

Check Eligibility

Ensure your frames are in their original, unworn condition with all packaging and that your return request falls within 30 days of the purchase date.

2

Contact Support

Reach out to our customer care team or visit your local Bupa Optical store with your order number and proof of purchase to initiate the return process.

3

Package Your Item

Securely place your eyewear, protective case, and cleaning cloth into the original shipping box or a sturdy alternative to prevent damage during transit.

4

Ship or Drop Off

Affix the provided prepaid shipping label to your package and drop it at any authorized postal location, or simply hand it to a team member at your nearest boutique.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing